Privacy Policy

Introduction

Replaid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Instagram automation service. By using Replaid, you consent to the data practices described in this policy.

Information We Collect

Account Information

• Email address and contact information
• Account credentials and authentication data
• Billing and payment information
• Profile preferences and settings

Instagram Data

• Instagram Business account information and profile data
• Direct messages and conversation history
• Post content, comments, and engagement metrics
• Follower and following information (public data only)
• Media files and captions from your Instagram account

Usage Data

• Service usage patterns and feature interactions
• AI response performance and accuracy metrics
• Error logs and diagnostic information
• Device information and IP addresses

How We Use Your Information

Service Provision

• Create and train AI agents based on your Instagram profile and content
• Generate personalized system prompts for accurate brand voice replication
• Automatically respond to Instagram direct messages on your behalf
• Analyze conversation patterns to improve response quality

Service Improvement

• Enhance AI model performance and accuracy
• Develop new features and functionality
• Conduct analytics to improve user experience
• Provide customer support and troubleshooting

Legal and Business Operations

• Process payments and manage subscriptions
• Comply with legal obligations and regulations
• Protect against fraud and unauthorized access
• Enforce our terms of service

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our service, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually bound to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and digital protections
• Employee training on data protection and privacy practices

Your Rights and Choices

Access and Control

• Access, update, or delete your account information at any time
• Download a copy of your data in a portable format
• Disconnect your Instagram account and stop data collection
• Opt out of non-essential communications

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time through your account settings or by contacting our support team.

International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Replaid is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through our service. Your continued use of Replaid after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: